Rank1 Infotech customers, partners, and employees have access to these support features. A login and password is required to access the support information.

Support Type

• ❀   Standred support.
we provide 5x8 hours support, however the customer may login using our online support. Support acknowlegement & resolution will be provided as per service level agreement.

• ❀   Extended Hour Support.
we provide 7x8 hours support at additional cost. Customer may raise support incident using our online support. Support acknowlegement & resolution will be provided as per service level agreement.

• ❀   365° Support.
we provide 24x7 hours support at additional cost. Customer may raise support incident using our online support. Support acknowlegement & resolution will be provided as per service level agreement.

Knowledge Zone

Search the knowledge base, find answers to known issues, frequently asked questions and open a support case online.

Online Support

Review support cases, provide updates, check status, and open a new case with the global support team.

Documentation

Review product documentation, release notes, and download manuals.